LILLUNÉ

Lillunè OÜ

Registry code: 17420775

Kooli 15-16, Kehtna alev, Rapla County, Estonia

Email: info@lillune.ee

Website: www.lillune.ee

1.1 These Terms and Conditions govern the legal relationship between Lillunè OÜ (hereinafter referred to as the “Seller”) and the customer purchasing goods through the online store www.lillune.ee (hereinafter referred to as the “Customer”).

1.2 These Terms and Conditions apply to all sales contracts concluded through the online store.

1.3 In addition to these Terms and Conditions, the legal relationship between the parties is governed by the laws of the Republic of Estonia, including in particular:

• Law of Obligations Act (LOA)

• Consumer Protection Act

• Directive 2011/83/EU of the European Parliament and of the Council (Consumer Rights Directive)

1.4 The Seller reserves the right to amend these Terms and Conditions. Amendments will be published on the website and shall enter into force upon publication.

2.1 The Seller sells and the Customer purchases products offered in the online store.

2.2 The sales contract is deemed concluded once the amount payable for the order has been received in the Seller’s bank account.

2.3 By placing an order and making payment, the Customer confirms that they have read and agree to these Terms and Conditions.

3.1 All prices displayed in the online store are in euros and include VAT in accordance with the applicable tax rate in the Republic of Estonia (currently 22%).

3.2 The Seller reserves the right to change prices. If the Customer placed the order before the new prices entered into force, the price valid at the time of placing the order shall apply.

3.3 The Customer is not entitled to claim compensation for any price difference.

4.1 The Customer shall pay 100% of the order amount in advance.

The available payment methods are displayed during checkout (e.g. bank links, card payment). Payments are processed by Maksekeskus AS. Payment takes place outside the online store in a secure environment — when paying via bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The Seller does not have access to the customer’s bank or credit card details. The agreement enters into force once the amount payable has been received in the Online Store’s bank account.

The owner of the online store is the controller of personal data and transfers the personal data necessary for processing payments to the authorized processor, Maksekeskus AS. If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid amount (including delivery costs) will be refunded without delay, but no later than within 14 days from sending the notice.

4.3 Performance of the sales contract begins after payment has been received.

5.1 After the contract enters into force, the Seller will prepare the order and hand it over to the logistics partner.

The delivery period begins from the receipt of payment. The buyer can choose the following delivery methods for receiving the goods: DPD, Smartpost, Omniva, Venipak and Unisend parcel machines, or courier services. Shipping costs are borne by the buyer and the corresponding price information is displayed next to each delivery method.

Domestic shipments within Estonia generally arrive at the destination specified by the buyer within 2–5 working days from the entry into force of the sales agreement. Deliveries outside Estonia take place within 7–14 calendar days, depending on the destination country.

5.3 The Customer is responsible for the accuracy of the information provided in the order.

5.4 The Seller shall not be liable for delivery delays caused by:

• Incorrect information provided by the Customer

• Force majeure

• Actions of the logistics partner beyond the Seller’s control

5.5 A product damaged during transport will be replaced or compensated if the damage has been documented and reported without delay.

6.1 Pursuant to Section 56(1) of the Law of Obligations Act, the Consumer has the right to withdraw from the contract within 14 days from receiving the goods.

6.2 Returned goods must be:

• unused

• undamaged

• in original packaging

6.3 Pursuant to Section 53(4) of the Law of Obligations Act, the right of withdrawal does not apply to hygiene and cosmetic products if their packaging has been opened.

6.4 The Customer bears the cost of returning the goods unless the product does not correspond to the order or is defective.

6.5 The withdrawal notice must be submitted by email within 14 days of receiving the goods.

6.6 The Seller shall refund the amount paid by the Customer no later than 14 days from receiving the withdrawal notice but may withhold the refund until the goods have been returned.

7.1 Pursuant to Section 218(2) of the Law of Obligations Act, the Consumer has the right to submit claims within two years from receiving the goods.

7.2 If a defect appears within the first year after delivery, it is presumed that the defect existed at the time of delivery (Section 218(2¹) of the Law of Obligations Act).

7.3 The Customer must notify the Seller of the defect within a reasonable time, but no later than two months after discovering it.

7.4 The Seller shall not be liable for:

• Damage caused by the Customer

• Improper use

• Normal wear and tear

8.2 Müüja ei vastuta kahju eest, mis on tingitud vääramatust jõust (force majeure), sealhulgas:

• Natural disasters

• Strikes

• Government restrictions

• Supply chain disruptions

9.1 Personal data is processed in accordance with the Privacy Policy and Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

9.2 Personal data is used solely for fulfilling orders and complying with legal obligations.

10.1 The parties shall attempt to resolve disputes through negotiations.

10.2 If no agreement is reached, the Consumer has the right to contact:

• The Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority – TTJA)

• The European Union Online Dispute Resolution platform: https://ec.europa.eu/odr or the competent court.