LILLUNÉ

LILLUNÈ

Last updated: 01.03.2026

For us, privacy means respect.

At LILLUNÈ, beauty is connected with purity, awareness, and transparency. The same principle applies to your personal data. This Privacy Policy explains how Lillunè OÜ processes personal data in accordance with the European Union General Data Protection Regulation (GDPR) and the laws of the Republic of Estonia.

The controller of personal data is:

Lillunè OÜ

Registry code: 17420775

Kooli 15-16, Kehtna borough, Rapla County, Estonia

Email: info@lillune.ee

Website: www.lillune.ee

If you have any questions regarding the processing of your data, we are always happy to assist you.

We only collect the data necessary to fulfill orders and provide our services.

This may include:

• Your name

• Email address

• Phone number

• Delivery address

• Order details and purchase history

• Payment-related information (via payment service providers)

• IP address and technical website usage data

We do not collect sensitive or special categories of personal data.

Your data is used to:

• Process and fulfill orders

• Deliver products to you securely

• Respond to inquiries and provide customer support

• Issue refunds when necessary

• Fulfill accounting and tax obligations

• Improve the website user experience

• Send marketing communications (only with your consent)

We do not sell or rent your data to third parti

The processing of personal data is based on:

• Performance of a contract (order fulfillment)

• Legal obligation (accounting requirements)

• Legitimate interest (security and fraud prevention)

• Your consent (marketing and cookies)

Your data is shared only to the extent necessary to provide our services.

For example:

Payment service providers: Montonio, Maksekeskus, or Stripe — for secure payment processing.

Logistics partners: Omniva, DPD, or Smartpost — for delivering your order. Shared data may include your name, contact details, and delivery address.

Accounting service providers — to comply with legal obligations.

All partners are required to ensure the secure processing of personal data.

We retain personal data only as long as necessary:

• Accounting records — 7 years

• Consumer dispute-related data — until the expiration of legal claims

• Marketing consent — until consent is withdrawn

• Order data without a user account — for a reasonable period for customer service and dispute resolution purposes.

We implement appropriate technical and organizational security measures, including:

• SSL-encrypted connection

• Secure server hosting within the European Union

• Restricted access to personal data

Your data will not be transferred outside the European Economic Area without adequate safeguards.

You have the right to:

• Access information about your personal data

• Request correction or deletion of your data

• Restrict processing

• Object to processing

• Withdraw previously given consent

To submit a request, please contact: 📩 info@lillune.ee .We will respond within one month at the latest.

We send marketing communications only if you have given explicit consent. Every email includes an option to unsubscribe.

The LILLUNÈ website uses cookies to ensure:

• Proper website functionality

• Technical operation of the shopping cart and ordering process

• Improved user experience

Analytics and marketing cookies are activated only with your consent.

If you have any questions or concerns regarding the processing of personal data, we kindly ask you to contact us first.

You also have the right to file a complaint with the Estonian Data Protection Inspectorate: www.aki.ee