{"id":106,"date":"2026-03-02T21:58:47","date_gmt":"2026-03-02T21:58:47","guid":{"rendered":"https:\/\/lillune.ee\/?page_id=106"},"modified":"2026-04-08T13:55:30","modified_gmt":"2026-04-08T13:55:30","slug":"kkk-korduma-kippuvad-kusimused","status":"publish","type":"page","link":"https:\/\/lillune.ee\/en\/kkk-korduma-kippuvad-kusimused\/","title":{"rendered":"FAQ \u2013 frequently asked questions"},"content":{"rendered":"

Here you will find answers to the questions we are most frequently asked.<\/p>\n\n\n\n

If you cannot find the answer to your question, feel free to contact us at info@lillune.ee<\/a> - we will respond as soon as possible.<\/p>\n\n\n\n

ORDERING<\/strong><\/p>\n\n\n\n

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Do I need to create an account to place an order?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

No. It is not possible to create an account in the LILLUN\u00c8 online store, and all orders are placed<\/p>\n\n\n\n

as a guest. This means a simple and fast checkout process \u2013 you only need to enter the necessary details to complete your order.<\/p>\n\n\n\n

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Can I modify my order after payment?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

If you notice an error in your order (wrong product, address, etc.), please contact us as soon as possible by email:<\/p>\n\n\n\n

\ud83d\udce9 info@lillune.ee<\/a><\/p>\n\n\n\n

If the order has not yet been handed over to the logistics partner, we can make changes.<\/p>\n\n\n\n

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How quickly will my order arrive?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Orders are dispatched within 1\u20133 business days after payment is received.<\/p>\n\n\n\n

Delivery options in Estonia:\n.<\/p>\n\n\n\n

\ud83d\udce6 Parcel locker (Omniva \/ DPD \/ Smartpost)<\/p>\n\n\n\n

\ud83d\ude9a Courier service<\/p>\n\n\n\n

Typical delivery time: 1\u20133 business days. Exact delivery times are shown during checkout<\/p>\n\n\n\n

RETURNS<\/strong><\/p>\n\n\n\n

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Can I return a product?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Yes. According to the Law of Obligations Act, you have the right to withdraw from your purchase within 14 days of receiving the goods.<\/p>\n\n\n\n

The returned product must be:<\/p>\n\n\n\n

\u2022 unused<\/p>\n\n\n\n

\u2022 undamaged<\/p>\n\n\n\n

\u2022 in original packaging<\/p>\n\n\n\n

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Are all products returnable?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

No. For hygiene and cosmetic products, the right of withdrawal does not apply if the packaging has been opened.<\/p>\n\n\n\n

This is based on law (\u00a7 53 (4) of the Law of Obligations Act).<\/p>\n\n\n\n

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When will I receive my refund?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

The refund will be made no later than 14 days from receiving the withdrawal notice, but not before the returned goods have been received.<\/p>\n\n\n\n

DISCOUNTS<\/strong><\/p>\n\n\n\n

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Are there discounts in the LILLUN\u00c8 online store?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Yes. We offer seasonal campaigns and personalized discount codes.<\/p>\n\n\n\n

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How do I use a discount code?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Enter your code in the \u201cDiscount code\u201d field in the cart and click \u201cApply\u201d.<\/p>\n\n\n\n

Please note that discount codes may not apply to already discounted products.<\/p>\n\n\n\n

PAYMENT<\/strong><\/p>\n\n\n\n

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What payment methods are available?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Payments are processed via secure payment solutions (e.g., Montonio, Maksekeskus, or Stripe):<\/p>\n\n\n\n

\u2022 Bank links (Swedbank, SEB, LHV, Coop, Luminor, etc.)<\/p>\n\n\n\n

\u2022 Card payment (Visa \/ Mastercard)<\/p>\n\n\n\n

\u2022 Apple Pay \/ Google Pay (if available)<\/p>\n\n\n\n

All payments are secured with SSL encryption.<\/p>\n\n\n\n

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Is it possible to pay by invoice?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Invoice payment is not available for private customers.<\/p>\n\n\n\n

Separate agreements apply for wholesale clients (B2B).<\/p>\n\n\n\n

PRODUCT INFORMATION & QUALITY<\/strong><\/p>\n\n\n\n

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Are the products sold in the LILLUN\u00c8 online store original?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Yes. We sell only original products sourced through official importers or manufacturers.<\/p>\n\n\n\n

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Are the products fresh?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Yes. The safe use of cosmetic products is regulated by the EU Cosmetics Regulation (EC) No 1223\/2009.<\/p>\n\n\n\n

If the product shelf life is over 30 months, the packaging includes an open jar symbol (PAO), indicating the safe usage period after opening.<\/p>\n\n\n\n

If the shelf life is under 30 months, a specific expiry date is shown on the product.<\/p>\n\n\n\n

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Can the product shade differ from the image?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

Depending on screen settings, shades may slightly differ from the actual product.<\/p>\n\n\n\n

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n

What does \u201cnatural\u201d or \u201ceco-friendly\u201d product mean?<\/strong><\/em><\/p>\n<\/div>\n\n\n\n

The term \u201ceco-friendly\u201d is not legally regulated.<\/p>\n\n\n\n

LILLUN\u00c8 carefully selects brands with as clean, transparent, and consciously formulated ingredients as possible.<\/p>\n\n\n\n

We always recommend reviewing the product ingredient list (INCI).<\/p>\n\n\n\n

ADDITIONAL QUESTIONS<\/strong><\/p>\n\n\n\n

If you have additional questions about products, orders, or cooperation, please contact us:<\/p>\n\n\n\n

\ud83d\udce9 info@lillune.ee<\/a><\/p>\n\n\n\n

We respond on business days as soon as possible.<\/p>\n\n\n\n

For Partners \/ Resellers<\/strong><\/p>\n\n\n\n

Request more information: info@lillune.ee<\/a> <\/p>","protected":false},"excerpt":{"rendered":"

Siit leiate vastused k\u00fcsimustele, mida meilt k\u00f5ige sagedamini k\u00fcsitakse. Kui Te ei leia oma k\u00fcsimusele vastust, kirjutage meile julgelt aadressil info@lillune.ee \u2013 vastame esimesel v\u00f5imalusel. TELLIMINE Kas ma pean tellimiseks konto looma? Ei. LILLUN\u00c8 e-poes kontot luua ei ole v\u00f5imalik ning k\u00f5ik tellimused vormistatakse k\u00fclalisena. See t\u00e4hendab lihtsat ja kiiret ostuprotsessi \u2013 sisestate vaid vajalikud […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-106","page","type-page","status-publish","hentry"],"yoast_head":"\nKKK - korduma kippuvad k\u00fcsimused - LILLUN\u00c9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lillune.ee\/en\/kkk-korduma-kippuvad-kusimused\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KKK - korduma kippuvad k\u00fcsimused - LILLUN\u00c9\" \/>\n<meta property=\"og:description\" content=\"Siit leiate vastused k\u00fcsimustele, mida meilt k\u00f5ige sagedamini k\u00fcsitakse. 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